When customers make product selections, the most common pitfall is "focusing too much on parameters and neglecting compatibility" - either they single-mindedly pursue long-distance transmission or they forget about key requirements such as multilingual support and anti-interference, only to find the equipment inconvenient to use once it arrives. In fact, a good wireless voice tour is essentially three things: it should fit the user's usage scenario, be stable and durable with few malfunctions, and have timely after-sales support. Yingmi has been specializing in this field since 2007 for 18 years. It not only holds several core patents but also has over a thousand implementation cases. The products have passed EU CE and RoHS certifications and can be adapted to the voltage standards of most countries around the world. Now, based on actual scenarios, let's break down the selection thinking and reliable solutions with you.
Ⅰ.First, divide by scenarios! The core logic of wireless voice tour selection
Different scenarios have very different requirements for wireless voice tours. Discussing products without considering the scenarios is just empty talk. The scenarios that customers often purchase mainly fall into two categories, and what they should prioritize is quite clear.
Scenario 1: Team-led guided tour - Anti-interference and interactivity are key indicators
For scenarios such as scenic area team tours, enterprise visits, and government VIP receptions, the top three priorities are: no interference when multiple teams are speaking, the ability for tour guides and tourists to interact and answer questions at any time, and the equipment being lightweight and easy to handle. Customers often report that traditional equipment is not very effective in crowded and noisy places. Either the voices of several teams blend together and are hard to hear, or the tour guide can only speak in one direction, and tourists cannot ask questions in time, resulting in a greatly reduced experience.
Scenario 2: Self-guided tour in exhibition halls - Precise sensing + multilingual is indispensable
For places like museums, art galleries, and theme exhibition halls, visitors control their own tour pace, and the demand becomes precise sensing, full language support, and the operation being as simple as possible. Especially in exhibition halls with dense exhibits, adjacent explanation points are prone to interference; in addition, it is a common concern for exhibition halls that it is difficult to recruit multilingual tour guides. These two points are repeatedly confirmed by customers during the purchase process.
Based on 18 years of technical accumulation, Yingmi has refined several popular products for the market. Among them, the R8 wireless team tour device and the C7 touch + sensing guided device have sold well in Europe, Southeast Asia, and the Americas. These two products not only can precisely solve the pain points of scenarios but also meet all compliance requirements.
1. R8 wireless team tour device： Expert at handling multiple teams without interference
The R8 is specifically designed for team-led guided tours. Problems such as interference among multiple teams, inability to interact, and ear pain after wearing for a long time can all be solved by it. It is especially suitable for open or noisy scenarios like scenic areas and enterprise factories. It adopts an Ergo ergonomic non-in-the-ear design, so tourists will not feel uncomfortable wearing it for a whole day, and it avoids the hygiene risks of in-the-ear devices. This is particularly appealing to customers.
Technically, R8 uses 4GFSK signal modulation technology. It can isolate external interference such as from mobile phones and radios. Even if several teams are explaining in the same area, each team can maintain independent communication without interference. It also adds CRC digital encryption technology to prevent irrelevant personnel from hearing the explanation content, ensuring the security of the communication channel. The signal transmission distance is sufficient, and in large factory areas or open scenic spots, the audio quality of long-distance explanations is still clear and stable.
For scenarios like museums and art galleries where exhibits are closely packed, C7 is specially designed with touch + automatic sensing dual modes, completely solving the problem of close-range interference. In 2019, it also helped the Xiangkun Temple in Vientiane, Laos, install it across borders, and it can fully adapt to the complex layout of the exhibition hall. Its core advantage lies in its flexible sensing: if the distance between the explanation points exceeds 5 meters, it will switch to the automatic sensing mode. Using the RFID-2.4G star distribution system, it can achieve "sound starts when people arrive, and stops when they leave". If the exhibits are close, with a distance of less than 5 meters, it will switch to the NFC touch mode. Tourists can trigger the explanation by gently touching the label ID card next to the exhibit with their device. There will be no frequency interference. The terminal customer price for the ID card is 55 yuan, which is not expensive, and the installation is convenient. It will not disrupt the overall design of the exhibition hall.
C7 can store a large amount of explanations. The basic version comes with multiple languages. If there is a need for rare languages, through the Yingmi HM8.0 multilingual sharing platform, they can be added quickly, just solving the problem of a shortage of language-experienced staff in the exhibition hall. The device is small and lightweight, with a battery life of over 10 hours. It is sufficient for a whole day of visiting. Combined with the aluminum alloy storage box, it is safe and convenient for large-scale transportation and storage.
III. Customer Selection Tips: Focus on Three Key Points
Based on Yingmi's 18 years of foreign trade service experience, in addition to being in line with the scene, these three points must also be paid attention to to avoid troubles and extra expenses later.
1. Compliance and Adaptation: Make customs clearance and use hassle-free
The certification requirements for electronic devices in foreign markets are particularly strict. It is necessary to select products that have passed the EU CE and RoHS certifications. Otherwise, customs clearance will not be possible. Yingmi's entire series of export products comply with these international standards and can adapt to different voltage levels without the need to purchase additional transformers. Once received, the equipment can be directly used without any additional debugging.
2.Stable Technology: Fewer malfunctions mean lower costs
When purchasing equipment, maintenance is costly and time-consuming. Stability is extremely important. Yingmi has core patents such as SOC embedded integrated digital noise reduction and PMU secure intelligent lithium battery management. The equipment has a very low failure rate and achieves zero accidents from 1 unit to 1 million units. Each device undergoes 5 strict tests, operating normally in environments ranging from -10°C to 45°C. Whether it is cold or hot, it can be adapted.
3.Service: Can provide timely support in case of problems
Purchase and after-sales are the reassurance. Yingmi offers 9G full life cycle service. Customers can enjoy 7×24-hour English technical support and free sample testing before purchase. During the middle stage, on-site investigation and installation and debugging can be provided; during the after-sales stage, if the equipment breaks down, it can be sent to the nearest service outlet or the domestic headquarters within 10 working days for repair and return. Special circumstances may also include providing backup equipment to avoid any disruption to the reception work.
FAQ:
Q1: Can the multilingual feature of C7 be customized? How long does it take to add new languages?
A1: Of course! The device comes with 8 mainstream languages as the basic version. As long as you provide audio manuscripts, through the HM8.0 multilingual sharing platform, the rare languages can be recorded and uploaded online within 3 working days without changing hardware, and the cost can also be controlled.
Q2: Can on-site installation and debugging be provided after purchase?
A2: Yes. Yingmi has service teams in many countries around the world, which can coordinate local personnel to conduct on-site site investigation and installation and debugging; if there is no cooperation team in the area, video guidance 24/7 can also be provided to ensure the normal use of the equipment.
Q3: How long is the warranty period? Is the maintenance troublesome?
A3: The product warranty is 1 year. Within 3 months of non-human damage, it can be exchanged without conditions. Maintenance can be sent to the nearest service outlet or the domestic headquarters, and it will be repaired and returned within 10 working days. Special circumstances may also include providing backup equipment to avoid any disruption to the reception work.
Q4: Are there discounts for bulk purchases and customization services?
A4: Yes. Bulk purchases can enjoy a stepped price discount, and the appearance, startup screen, explanation content of the equipment, label ID cards, charging boxes, etc. can also be customized as needed to meet the exclusive requirements of exhibition halls and scenic areas.
Q5: Can the equipment withstand harsh outdoor weather conditions?
A5: Yes. Both devices are capable of basic dust and rain protection, and can operate normally within the temperature range of -10℃ to 45℃. They can be used in most outdoor scenic areas. In case of extreme weather, custom protective accessories can be provided for greater durability.
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